Terms of service

Welcome to Ceylon Dubhe (Pvt) Ltd. By using our website or placing an order, you agree to the following terms.

Orders & Payments

  • Customers can place orders using Online Payment or Cash on Delivery (COD).
  • Online payments are processed securely through third-party payment gateways.
  • We reserve the right to cancel any order in case of fraud or incorrect information.

Delivery

  • All confirmed orders will be delivered within 7 working days.
  • Delivery time may vary depending on location and availability.

Warranty

  • Selected products include a 6-month warranty covering manufacturing defects only.
  • Warranty does not cover damage caused by misuse or improper handling.

Returns & Refunds

  • Products can be returned only if they are unused and in original condition.
  • Return requests must be made within 4 days of delivery.
  • Refunds (if approved) will be processed to the original payment method.

User Responsibilities

  • You must provide accurate and complete information when placing orders.
  • You are responsible for maintaining the confidentiality of your account details.

Limitation of Liability

  • We are not responsible for indirect damages, delays, or losses caused by external factors beyond our control.

Changes to Terms

  • We may update these Terms & Conditions at any time without prior notice.